Terms and Conditions
Scheduling - Appointments can be booked by visiting trelawnycargocompany.com and selecting Book, calling (757) 340-4129 or emailing trelawnycargocompany@gmail.com. Confirmed appointments must pay in advanced. A minimum of 2 hours of service is required for any job. Payment is taken through trelawnycargocompany.com.
Payment – Payment can be made by any major debit or credit card, or cash. Cardholder Must present card at the time of payment. If Trelawny Cargo Company is required to take any legal action in any effort to collect any outstanding debt arising from this agreement, this contract grants Trelawny Cargo Company the express right to recover our reasonable attorneys fees, interest, cost (including court cost), expenses and collection fees from you. Trelawny Cargo Company reserves the right to collect for services rendered before the move is completed.
Cancellation Policy - If you need to cancel your appointment, please contact us at (757) 340-4129 or email us at trelawnycargocompany@gmail.com. Cancellation must be completed 24 hours in advanced to receive a full refund. Call (757) 340-4129 to reschedule your appointment. If we have arrived at your location and you cancel there will be a $50.00 cancellation fee.
Damages - Although our moving staff will be as careful as possible, from time to time damages may occur. If a damage is caused by our staff, at our discretion, we will: repair the item or compensate for its depreciated value. China, glass, clocks, glassware, lamps, mirrors, pictures, artwork, Flat Panel Televisions, or any other fragile articles that are not packed and unpacked by Trelawny Cargo Company will only be moved at the owners risk. Because the mechanical condition of electronics and appliances is unknown; we only assume responsibility for items which are mishandled or receive visible damage by our staff. We are not responsible for unprotected flooring. IF due to an inherent weakness in a piece of furniture (example defect, prior repair, unstable construction) a damage occurs, you understand that we will not be liable for any damage (s) to that piece. Trelawny Cargo Company is only responsible for items in our immediate care. Trelawny Cargo Company assumes no responsibility for money, jewelry, or other valuables, please make sure these items are safely put away before our moving crew arrives. Trelawny Cargo Company’s’ policy in regards to particle board/ ready-to-assemble furniture: These items are not structurally created to be moved once assembled, we will not repair or replace these items in the event they are damaged during the move. Trelawny Cargo Company will not repair or replace items in the event they are damaged during the move. Trelawny Cargo Company will not be responsible for claims not specified on this contract. Please inspect all goods before signing the release section of this contract. By making payment you agree to the terms set forth in this agreement.
The use of TrelawnyCargoCompany.com constitutes your agreement to the terms and conditions set forth in this agreement. Please review the terms and conditions carefully. Trelawny Cargo Company reserves the right at our discretion to terminate service or any portion thereof at anytime without notice.